DC Tree Cutting and Land Service LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information, as well as how we use website analytics tools.
Information We Collect
We may collect the following personal information from you:
- Contact Information: Name, address, phone number, and email address.
- Payment Information: Credit card or debit card information (which we do not store).
- Service History: Information about the services we have provided to you, including appointment dates and times.
- Website Usage Data: Through our use of Google Analytics and Microsoft Clarity, we may collect website usage data such as clicks, mouse movements, scrolls, page visits, and device information. This data does not include any personally identifiable information (PII) like your name or email address.
How We Use Your Information
We use your personal information to:
- Provide you with our services.
- Process payments.
- Contact you about your appointments and services.
- Improve our services.
We use website usage data collected by Google Analytics and Microsoft Clarity to:
- Understand how visitors interact with our website.
- Improve the user experience of our website.
- Market our products and services more effectively.
SMS Messaging (A2P 10DLC Compliance)
Consent for SMS Communications
By providing your mobile phone number to DC Tree Cutting and Land Service LLC, you expressly consent to receive SMS/text messages from us for purposes such as appointment confirmations, reminders, and promotional offers. We comply with A2P 10DLC regulations by obtaining your explicit opt-in consent before sending SMS messages. You may opt in by texting a keyword (e.g., “JOIN”) to our designated number, checking a box on our website, or confirming during the booking process. We use Twilio, a trusted SMS service provider, to facilitate these communications.
Types of SMS Messages
We may send:
- Transactional Messages: Appointment confirmations, reminders, or updates related to your service requests.
- Promotional Messages: Special offers, discounts, or news about our services, sent only with your prior consent.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying “STOP” to any message from us. Upon receiving your opt-out request, we will cease sending SMS messages, except for a one-time confirmation message acknowledging your request. You may also manage your SMS preferences by contacting us at now@dctreecutting.com.
Message Frequency and Costs
The frequency of SMS messages depends on your interactions with our services (e.g., appointment schedules or promotional campaigns). Message and data rates may apply based on your mobile carrier plan. DC Tree Cutting and Land Service LLC is not responsible for any charges incurred from receiving SMS messages.
SMS Data Usage and Sharing
Your mobile phone number will not be shared with third parties for their marketing purposes without your consent. It will only be used for the purposes outlined in this policy and shared with trusted service providers like Twilio, who adhere to strict confidentiality and data protection standards, to deliver SMS communications.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: We may share your information with third-party service providers who help us provide our services, such as payment processors and website analytics providers like Google Analytics and Microsoft Clarity.
- Law Enforcement: We may disclose your information to law enforcement if required by law or to protect our rights.
Website Analytics and Tracking Technologies
We use Google Analytics and Microsoft Clarity to capture how you use and interact with our website. These tools use cookies and other tracking technologies to collect website usage data. This data helps us determine the popularity of products/services and user activity on our website. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, please visit here.
For more information about how Google collects and uses your data, please visit here and click here.
Your Rights
You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us at now@dctreecutting.com. You can also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at now@dctreecutting.com or by mail at: DC Tree Cutting and Land Service LLC 1701 Hammond Street Rocky Mount, NC 27803